Donate – FAQ
What is Dwolla & How does Dwolla work?
Dwolla is a payment network that allows any person, business, or non-profit to send, request and accept money. Dwolla is not like other payment companies that rely on plastic cards and charge hefty fees. Instead, Dwolla has built its own network that securely connects to your bank account (no credit cards involved) and allows you to move money for just $0.25 per transaction, or free for transactions $10 or less.
Is Dwolla a bank?
No. Money held in a Dwolla account is housed by Dwolla’s partner financial institution, Veridian Credit Union. Neither Dwolla nor its holding partners collect interest on funds held in Dwolla account balances.
Why doesn’t Dwolla link with my debit card or credit card?
Dwolla is building a new network that allows anyone [or anything] connected to the internet to move money quickly, safely & at the lowest cost possible. By not linking with credit cards or debit cards, Dwolla is able to keep its fees low (just $0.25 per transaction, or free for transactions $10 or less). In addition, Dwolla never transmits your financial information during a transaction. This limits the threat of identity theft.
Dwolla for non-profits
Non-profits can use Dwolla to collect donations. Thanks to its low fees, Dwolla is one of the most affordable ways to accept donations in the U.S.
You can set up recurring payments for your monthly donation.
Is Dwolla Safe?
Protecting customers and their information is the top priority at Dwolla. You can read more about Dwolla’s security practices here, but here are some basics:
- Dwolla never transmits your financial information during a transaction. This limits the threat of identity theft.
- Dwolla never sells your information.
- Dwolla has a fulltime team dedicated to risk assessment and fraud prevention.
- Dwolla does not disclose any of your personal information to third parties without your explicit permission.
- Dwolla’s website is regularly tested and certified by the McAfee® SECURE Security Scan, ensuring that no vulnerabilities exist.
- Dwolla’s servers are encrypted with 128bit encryption through Secure Sockets Layers (SSL) and/or Transport Layer Security (TLS). It all sits behind firewall and intrusion protection.
- Dwolla backs up everything and has a disaster recovery system in place, just in case.
- For added security, anytime you send, deposit, withdraw money, or make any major change to your account, Dwolla requires you to enter your unique four-digit PIN.
How is my information protected?
Dwolla systems have been configured to ensure a secure communication between your internet connected devices, and its servers are encrypted with 128bit encryption through Secure Sockets Layers (SSL) and/or Transport Layer Security (TLS). Dwolla encrypts all sensitive information that exists on its servers, never exposes financial information during a transaction, and your personal financial information is never stored on your computer, phone or tablet.
Will Dwolla sell my information?